ck89 Privacy Policy

Ck89 is a trusted online gaming and betting platform in Bangladesh. We believe that every user's privacy is a fundamental right. This Privacy Policy ("Policy") explains how ck89 collects, stores, uses, and protects your personal information ("data").

By using ck89's website, mobile app, or any of our services, you agree to this Privacy Policy. If you do not agree, please discontinue your use of ck89.

This policy was last updated in January 2026. ck89 reserves the right to modify this policy at any time. Continued use of ck89 after any changes constitutes acceptance of the updated policy.

Ck89 may collect the following types of information to deliver its services effectively:

a) Information you provide directly:

• Name, date of birth, gender
• Email address and mobile number
• Home address and nationality
• National ID / Passport number (for KYC verification)
• Payment information (bKash/Nagad number, etc.)
• Gaming preferences and account settings

b) Automatically Collected Information:

• IP address & device information
• Browser type and operating system
• Time spent on the site and pages visited
• Game history and betting records
• Login time and location data
• Information collected from cookies and tracking technologies

c) Information Received from Third Parties:

• Transaction confirmations from payment processors
• KYC results from identity verification services
• Risk assessments from fraud detection services

Ck89 uses the information collected for the following purposes:

Ck89 never uses your data for purposes beyond those stated above. If we need to use your data for a new purpose, you will be notified in advance and, where required, your consent will be obtained.

Ck89 never sells your personal data. Information may be shared only in the limited circumstances described below:

• Payment Processors: Necessary information is shared with payment services such as bKash and Nagad to process transactions.
• KYC services: With approved third-party verification providers for identity verification purposes.
• Law enforcement agencies: ck89 is legally required to disclose information in response to a valid court order or government authority request.
• Technology Partners: Limited data may be shared with cloud hosting and security service providers to operate the ck89 platform.
• Business Transfers: In the event of an acquisition or merger, your data may be transferred to the new owner, but the protections under this policy will remain in effect.

Ck89's website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device.

Types of cookies used by ck89:

• Essential cookies: Required for login sessions and security — the site cannot function without these.
• Functional cookies: To remember your language preferences and settings.
• Analytics Cookies: To understand how the site is used and to improve our services.
• Security Cookies: To prevent fraud and unauthorized access.

You can disable cookies through your browser settings. Please note that disabling certain essential cookies may prevent some site features from working properly.

Ck89 follows industry-leading technologies and practices to protect your data:

• SSL/TLS encryption: All data transfers are secured with 256-bit encryption.
• Firewall Protection: An advanced firewall system blocks unauthorized access.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Regular Security Audits: Regular system audits conducted by third parties.
• Data Minimization: Only the information that is strictly necessary is collected and stored.
• Staff training: ck89 staff receive regular training on data protection.
• Data Breach Response Plan: We have a protocol in place to respond swiftly to any data breach incidents.

As a ck89 user, you have the following rights:

• Right to access: The right to know what information we hold about you.
• Right to Rectification: Right to correct inaccurate or incomplete information.
• Right to Erasure: Right to request deletion of your data under certain circumstances.
• Right to Restrict Processing: Request to temporarily suspend the processing of your data in certain circumstances.
• Right to Data Portability: The right to receive your data in a readable format.
• Right to object: Right to object to the use of your data for specific purposes.
• Right to Withdraw Consent: You have the right to withdraw your consent to marketing communications at any time.

To exercise any of these rights, please contact our support team. We aim to respond to all requests within 30 days of receipt.

Ck89 retains your data only for as long as necessary. Retention periods vary depending on the type and purpose of the data:

• Account information: For the duration of the account and up to 5 years after closure (as required by law).
• Transaction records: Minimum 7 years (as required under anti-money laundering laws).
• KYC documents: Up to 5 years after account closure.
• Gaming History: For the duration of the account and for an additional period required to resolve any disputes.
• Cookie Data: Session cookies are deleted when the session ends; persistent cookies last up to 1 year.
• Marketing Information: Until consent is withdrawn.

Once the retention period expires, data is securely deleted or anonymized.

Ck89's services are intended for users aged 18 and above. ck89 does not knowingly collect personal information from minors.

If we become aware that a minor's data has entered our systems, we will immediately delete that data and close the associated account.

Ck89 may update or revise this Privacy Policy as needed. If changes are made, we will notify you in the following ways:

• Displaying a notice on the main page of the website
• Notification sent to registered email address
• Updating the "Last Updated" date at the top of this page

For significant changes, at least 30 days' notice will be given before the changes take effect. Continuing to use ck89 after any changes constitutes acceptance of the updated policy.

For any questions, complaints, or requests regarding our Privacy Policy, please contact us:

• Email: [email protected]
• Response time: Typically within 24–48 hours
• Business Days: 7 days a week, 24 hours a day

You also have the right to lodge a formal data protection complaint with the relevant licensing authority.